Frequently Asked Questions

1. When was Evolution Host founded?

The Evolution Host founders have been working in the hosting industry since 2004 and 2006 respectively. Using this experience, the founders developed the best product possible when Evolution Host was founded and has continued to innovate and expand throughout 2024.

2. Where are your servers located?

It is important that your hosting platform delivers the lowest latencies possible, for this reason we aim to deliver services in a number of locations.

Our locations currently include Canada, Germany, UK, USA, Poland, Finland, France, India, Asia and Australia.

Please note that the available locations may vary per service.

3. Is there an uptime SLA?

The Evolution Host SLA demonstrates our confidence in providing a reliable hosting environment. For further information, please see our Service Level Agreement page.

4. How long does setup take?

All services include instant setup. This means that as soon as your payment has been received, our systems will begin to install your services. You will receive an email immediately after the process completes.

5. What is your average support response time?

The response time for emails to [email protected] is industry leading at an average of 10 minutes. We know how important it is to our clients that assistance is provided in a timely manner when required.

6. Do you offer DDoS protected services?

Evolution Host offer unbeatable DDoS protection which results in otherwise unachievable levels of reliability.

DDoS protection is included with VPS and mIRC bot hosting and can be optionally included with game servers and IRCds.

See more information on the Evolution Host DDoS protection page.

7. Do you backup my data?

Several data integrity protocols have been utilized to ensure your applications remain operational. RAID 10 arrays are standard at Evolution Host along with an additional remote backup solution for protection against natural disasters or other physical damage.

8. What payment methods are accepted?

PayPal is used at Evolution Host due to its world leading reputation for security. PayPal also facilitates Credit/Debit card payments.

9. How does billing work?

Invoices are sent a few days in advance of your subscription's renewal date, once per billing cycle. To ensure the continued availability of your services, this invoice should be paid in advance of the invoice due date.

Your Evolution Host account can be topped up at any time. This balance can then be used to fund any services in part or in full at any time in the future, or to automatically renew your services. A PayPal subscription can also be created at any time to automate the renewal process.

If you would like to add funds to your account, please visit the Top Up page.

10. Do price changes effect my subscriptions?

The renewal cost per billing cycle of your active subscriptions will not be increased at any time. You will benefit from any new features and improvements to our products, free of charge.

11. What is your refund policy?

If for some reason you are dissatisfied with your service, please contact customer support. We will do as much as possible to resolve the problem and in the event that you are still dissatisfied, you may request a cancellation. Your account will be credited up to the remaining value of the subscription. For example, if you subscribe for a month and cancel after three days, your account will be credited for the remaining 27 days.

Monetary (e.g. via PayPal) refunds are only offered in exceptional circumstances.

12. Is there any acceptable usage policy?

The Evolution Host fair usage policy is in place to protect our clients from misuse and abuse. We do not restrict the use of our services in any way which would negatively effect usability. You can read more about our acceptable usage policy on the Terms of Service page.

13. Are any VPS ports blocked?

When your VPS is delivered, all ports are available for use. Measures are in place to automatically block ports which are found to be used to carry out malicious or otherwise abusive activities.

Our VPS packages can be used to host any software or application which is not malicious or otherwise abusive.

14. How is CPU time allocated to VPS?

All VPS are allocated a fixed percentage of the available CPU time. This time is then exclusively available for use by your VPS, thereby ensuring that the performance of your VPS remains consistent at all times. This is of critical importance in a production environment where reliability is essential.

More information is available on the Evolution Host VPS page.

15. Can I get additional IPv4 addresses?

You can order your VPS with up to 64 IPv4 addresses with your VPS. Additional IPv4 addresses can be added at any time via the control panel, the process is fully automated and your address is assigned instantly.

16. What if my question isn't here?

If you have any questions which are not answered here, please send an email to [email protected] and we'll be happy to provide you with assistance.